Walnut Fillet 7” knife in stainless steel.

At Ruddock Bros, we take pride in delivering every order with care, precision, and reliability. We work hard to ensure your products arrive safely and in excellent condition.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

During high-demand periods, processing times may be slightly extended. If there is a significant delay with your order, we will notify you via email.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 5–10 business days
• Express Shipping: 2–5 business days
• International Shipping: 7–15 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or peak seasons.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package in real time.

International Orders

We proudly ship worldwide. International customers may be responsible for customs duties, import taxes, or additional fees required by their country. These charges are not included in the product or shipping price.

Shipping Address Accuracy

Please ensure your shipping information is correct before completing your order. Ruddock Bros is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or expected arrival. Our team will work quickly to assist you and resolve the issue.

Questions?

If you have any questions regarding shipping, delivery times, or your order status, please contact our support team through our contact page.

Thank you for choosing Ruddock Bros where craftsmanship meets reliability.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jeff@ruddockbros.com. Please note that returns will need to be sent to the following address: jeff@ruddockbros.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jeff@ruddockbros.com.